Profile Qualifications & Skills:
- Detail-oriented, organised, and able to multitask under pressure
- Hands-on leader with strong planning and people skills
- Proactive, guest-focused, and discreet
- Positive attitude with a professional appearance and demeanour
- Team player who encourages innovation and continuous improvement
- Committed to staff development, high standards, and cleanliness
- Maintains integrity, confidentiality, and strong work ethics
Qualifications & Skills:
- Degree in Hotel or Hospitality Management
- Prior experience in housekeeping leadership roles
- Good command of English (spoken and written)
- Computer literate and familiar with hotel housekeeping systems
- Strong knowledge of hotel services, operations, and guest expectations
- Able to lead, train, and motivate a large team
- Strong interpersonal and communication skills
Key Responsibilities
Operations & Standards:
- Ensure cleanliness and upkeep of guest rooms, public areas, and back-of-house
- Conduct daily inspections and walk-throughs to monitor housekeeping quality
- Manage equipment maintenance and supplies, ensuring readiness and efficiency
- Address guest requests and complaints professionally and promptly
- Maintain strong working relationships with all departments
Team Management:
- Plan staffing schedules based on business needs and budget
- Supervise housekeeping staff to meet service standards
- Conduct regular training and performance evaluations
- Provide feedback and coaching to maintain a motivated team
- Maintain discipline and compliance with company policies
Administration & Coordination:
- Track supply usage, place timely orders, and monitor inventory
- Coordinate with Engineering for maintenance and repair needs
- Submit accurate payroll and performance reports
- Document daily operations and ensure smooth shift transitions
- Manage group and VIP requirements, ensuring personalised service
General Responsibilities:
- Support the Executive Housekeeper in planning and execution
- Ensure all housekeeping staff are trained on hotel features and guest service
- Uphold confidentiality of guest and hotel information
- Attend meetings, line-ups, and contribute to interdepartmental communication
- Promote safety, hygiene, and emergency procedures compliance
Occasional Duties:
Carry out additional tasks as assigned by management
