Profile:
- Responsible, calm under pressure, and solution-oriented
- Strong attention to detail with excellent organizational skills
- Team player with good leadership and communication abilities
- Personable, guest-focused, and discreet in handling situations
- Positive, approachable, and committed to professional growth
- Maintains high grooming and presentation standards
- Committed to training, innovation, and staff motivation
- Age: 25–45 year
Qualifications & Skills:
- Degree in Hospitality or related field
- At least 5 years of hotel experience, preferably in Rooms Division
- Proficient in English (other languages a plus)
- Strong knowledge of Front Office operations and PMS (e.g. Rapshody, Realta)
- Excellent customer service and problem-solving skills
- Skilled in staff scheduling, training, and performance management
- Confident with reports, budgeting, and expense control
Operations Management:
- Oversee all front office operations to ensure high service standards
- Maintain accurate room status and communicate updates to relevant departments
- Monitor cleanliness and maintenance of rooms and public areas
- Be present during peak hours to greet guests and support check-in/out
- Ensure smooth handling of group arrivals, VIPs, and guest issues Guest Experience & Relations:
- Handle guest requests and complaints professionally and efficiently
- Build strong guest relationships and ensure satisfaction at all touchpoints
- Maintain a calm and professional front desk atmosphere Team Leadership & Development:
- Recruit, train, and evaluate front office staff
- Prepare work schedules and monitor attendance
- Provide regular feedback, conduct appraisals, and support career growth
- Support departmental trainers and participate in training sessions Communication & Coordination:
- Conduct effective daily briefings and regular team meetings
- Ensure strong coordination with other departments for smooth operations
- Represent Front Office in management meetings and internal projects
Financial & Admin Control:
- Monitor department expenses and implement cost controls
- Review credit limits and ensure billing accuracy
- Contribute to budgeting and forecasting of front office revenue
Safety & Compliance:
- Comply with local laws, hotel policies, and safety regulations
- Participate in emergency and fire safety training
- Identify and report potential health or safety risks
General Responsibilities:
- Uphold the company’s vision and mission
- Stay adaptable to changes in the hospitality industry
- Maintain good interdepartmental relationships
- Attend mandatory training and staff development sessions Occasional Duties:
- Carry out additional tasks as assigned by management
Occasional Duties:
Carry out additional tasks as assigned by management
