Job Description:
The Guest Relation Manager is responsible for ensuring excellent guest experiences from arrival to departure. This role focuses on building strong guest relationships, handling special requests, resolving complaints, and creating memorable moments. The Guest Relation Manager leads the Guest Relations team and works closely with other departments to maintain service standards in line with The Trans Luxury Hotel’s reputation
Key Responsibilities:
• Welcome and assist guests to ensure a smooth check-in, stay, and check-out experience
• Handle guest feedback, inquiries, and complaints in a professional and timely manner
• Coordinate with all departments to meet guest needs and special requests
• Monitor VIP, long-stay, and repeat guest arrangements to ensure personalized service
• Supervise and train the Guest Relations team to deliver consistent luxury service
• Maintain guest profiles and ensure accurate information for future stays
• Uphold hotel policies, brand standards, and service excellence at all times
Requirements:
• Minimum 2–3 years of experience in Front Office or Guest Relations in a luxury hotel
• Strong communication and interpersonal skills
• Excellent problem-solving and guest handling abilities
• Fluent in English; other languages are an advantage
• Professional, well-groomed, and service-oriented personality
