Key Responsibilities:
- Develop, implement, and evaluate training programs aligned with organizational goals and service standards
- Conduct training needs assessments and work closely with department heads to identify skill gaps
- Facilitate in-house training sessions, including onboarding, soft skills, leadership, and service culture programs
- Maintain training records, attendance, and effectiveness report
- Promote a culture of continuous learning, innovation, and professional development Quality & Standards
- Monitor and audit service quality across departments to ensure consistency with brand standards
- Develop and manage quality assurance systems, checklists, and improvement plans
- Lead internal audits and assist departments in preparing for external evaluations (e.g. LQA, CHSE, ISO)
- Collaborate with department leaders to address service gaps and guest feedback
- Implement guest experience programs and track key quality metrics
Requirements:
- Bachelor’s degree in human resources, Hospitality, or related field
- Minimum 3 years of experience in a similar role within luxury hospitality
- Strong facilitation and communication skills
- In-depth understanding of hotel operations, service standards, and training methodologies
- Knowledge of quality systems and auditing processes is preferred
- Excellent interpersonal skills and ability to work cross-functionally
- Fluent in Bahasa Indonesia and English (spoken & written)
- Proficient in Microsoft Office and training tools
