- Job Summary We are looking for an experienced and passionate Learning & Quality Manager to join our Human Resources team at The Trans Luxury Hotel Bandung. This role is key in driving continuous learning, service excellence, and quality assurance across all departments to uphold the highest standards of luxury hospitality.
- Key Responsibilities Learning & Development
- Develop, implement, and evaluate training programs aligned with organizational goals and service standards
- Conduct training needs assessments and work closely with department heads to identify skill gaps
- Facilitate in-house training sessions, including onboarding, soft skills, leadership, and service culture programs
- Maintain training records, attendance, and effectiveness report
- Promote a culture of continuous learning, innovation, and professional development Quality & Standards
- Monitor and audit service quality across departments to ensure consistency with brand standards
- Develop and manage quality assurance systems, checklists, and improvement plans
- Lead internal audits and assist departments in preparing for external evaluations (e.g. LQA, CHSE, ISO)
- Collaborate with department leaders to address service gaps and guest feedback
- Implement guest experience programs and track key quality metrics
- Requirements
- Bachelor’s degree in Human Resources, Hospitality, or related field
- Minimum 3 years of experience in a similar role within luxury hospitality
- Strong facilitation and communication skills
- In-depth understanding of hotel operations, service standards, and training methodologies
- Knowledge of quality systems and auditing processes is preferred
- Excellent interpersonal skills and ability to work cross-functionally
- Fluent in Bahasa Indonesia and English (spoken & written)
- Proficient in Microsoft Office and training tools
