Job Summary:
Responsible for overseeing the daily operations of the Spa & Wellness department, ensuring exceptional guest experiences, maintaining high service standards, and achieving financial goals. Leads the spa team with a focus on professionalism, hospitality, and wellness excellence
Key Responsibilities:
• Manage day-to-day operations of the spa, fitness, and wellness facilities
• Supervise, train, and motivate the spa team to deliver outstanding service
• Develop and implement spa treatments, wellness programs, and promotions
• Monitor guest satisfaction and handle feedback effectively
• Control costs, manage inventory, and maximize revenue
• Ensure compliance with hygiene, health, and safety standards
• Build strong relationships with guests, members, and hotel departments
Qualifications:
• Previous experience in spa or wellness management, preferably in luxury hospitality
• Strong leadership, organizational, and communication skills
• Knowledge of spa treatments, wellness trends, and guest service standards
• Ability to manage budgets and achieve revenue targets
• Professional appearance and a passion for wellness
